When you confirm you would like to book a particular villa, the Villa Manager will send you a booking form and payment details. Payment can be made either by credit card or bank deposit. The booking form must be printed out, completed and signed, then faxed or scanned and emailed back to us along with either the completed credit card information or the bank deposit slip within 3 working days in order to confirm your booking.
A 25%, or 1-night equivalent if the the rental is under 4 nights, non-refundable deposit of the total rental is required to confirm the booking, with the balance due no later than four weeks prior to arrival. The booking will be cancelled if the balance is not paid on time. The balance is refundable up to 4 weeks before arrival, 50% of the balance is refundable up to 2 weeks before arrival, and the balance is not refundable thereafter. The damage deposit must be paid along with the balance of the rental, and is refundable to you (less any damages) not more than 7 days after departure.
Each villa is individually owned, and every effort is made to keep all villas and their inventories in good working order. In case of a maintenance problem, Caribbean Estates, Lands & Villas will strive to have the problem repaired as soon as possible after being notified. However, no refund or rate adjustment shall be made for unforeseen failures such as the supply of electricity, water, pool filtration systems, air conditioning, television / cable service, appliances, etc.
The Conditions of Rental can be found on the second page of the booking form.